Term and Conditions

1. Acceptance of Terms

By accessing and using the Arbor Home Sales Store website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Responsibilities and Account Obligations

2.1 User Conduct

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes
• Not engage in any activity that may disrupt or interfere with our website’s functionality

2.2 Age Requirement

You must be at least 18 years old to create an account and make purchases on our website. By using our services, you represent that you meet this age requirement.

3. Products and Services Description

3.1 Product Information

Arbor Home Sales Store specializes in premium flooring products. We strive to provide accurate product descriptions, images, and specifications. However, please note that:

• Actual colors may vary slightly due to monitor settings
• Product images are for illustrative purposes only
• Technical specifications are subject to change without notice

3.2 Custom Products

Custom-cut or special order flooring products are manufactured specifically for your order and cannot be returned or exchanged unless defective.

4. Order and Payment Terms

4.1 Order Process

All orders are subject to acceptance and product availability. Our order process includes:

• Order Processing: 1-2 business days after payment confirmation
• Order Confirmation: You will receive an email confirmation upon successful order placement
• Order Changes: Contact us immediately if you need to modify or cancel your order

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

4.3 Pricing and Taxes

All prices are listed in US dollars. Additional taxes, duties, or customs fees may apply based on your shipping destination and are the responsibility of the customer.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options to serve your needs:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders of $50 or more via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship globally with the exception of some Asian countries and remote areas. Delivery times are estimates and may vary based on destination, customs processing, and other factors beyond our control.

5.3 Delivery Responsibilities

Once the package is delivered to the shipping address provided, responsibility for the product transfers to the customer. Please inspect packages upon delivery for visible damage.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of your receipt of goods. To be eligible for return:

• Items must be unused and in original packaging
• Items must be in the same condition as when received
• Return authorization must be obtained from our customer service team

6.2 Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-cut or special order flooring products
• Opened installation materials (adhesives, underlayment, etc.)
• Products without original packaging or tags
• Items damaged due to customer mishandling or improper installation

6.3 Return Process

To initiate a return:

1. Contact customer service within 15 days of receipt
2. Receive return authorization and instructions
3. Ship items to our warehouse with return authorization number

Return shipping costs are the customer’s responsibility unless the return is due to our error or defective products.

6.4 Refund Processing

Refunds are processed as follows:

• Approval notification within 3 business days of receiving return
• Refund processing within 5-7 business days after approval
• Funds appearance in 3-10 additional business days

Shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

7.1 Website Content

All content on the Arbor Home Sales Store website, including but not limited to text, graphics, logos, images, and software, is the property of Arbor Home Sales Store or its content suppliers and is protected by international copyright laws.

7.2 Use Restrictions

You may not:

• Copy, reproduce, distribute, or create derivative works from our website content
• Use our trademarks or logos without express written permission
• Use any automated systems to extract data from our website

8. Limitation of Liability

8.1 General Limitation

Arbor Home Sales Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data

8.2 Maximum Liability

Our total cumulative liability to you for all claims arising from or related to these terms or your use of our website shall not exceed the total amount you paid to us in the six months preceding the event giving rise to the claim.

8.3 Product Installation

Arbor Home Sales Store is not responsible for improper installation of flooring products. We recommend using professional installers and following manufacturer guidelines for installation.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your personal information.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising from these terms shall be resolved through good faith negotiations, and if unsuccessful, through binding arbitration in Pomona, California.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

12. Contact Information