Privacy Policy

At Arbor Home Sales Store, we believe that premium flooring deserves a premium shopping experience, and that includes protecting your privacy with the same care and attention we give to our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homeflooringonsale.com or make a purchase from us.

1. Information We Collect

Personal Information

When you interact with our website, we may collect the following personal information:

• Contact Details: Name, email address, phone number
• Shipping Information: Delivery address, shipping preferences
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Account Information: Username, password, purchase history

Technical Information

We automatically collect certain technical data to enhance your browsing experience:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use your information to provide the seamless experience our premium customers expect:

• Order Processing: To process and fulfill your SMARTCORE flooring purchases
• Customer Service: To provide responsive support and address inquiries
• Website Improvement: To optimize our site functionality and user experience
• Security: To protect against fraud and unauthorized transactions
• Communication: To send order confirmations, shipping updates, and occasional product information (with your consent)

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: With trusted partners like Visa, MasterCard, JCB, and PayPal to securely process transactions
• Shipping Providers: With logistics partners to deliver your premium flooring products
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is as important to us as the quality of our flooring products:

• Secure Storage: We store data on secure servers with industry-standard protection
• Encryption: We use SSL encryption to protect data transmission
• Payment Security: All payment information is processed through PCI-compliant systems
• Limited Access: Only authorized personnel have access to your personal information
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law

5. International Data Transfers

As we serve customers globally (excluding select remote areas), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

6. Your Rights and Choices

You have control over your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your information through your account or by contacting us
• Deletion: You may request deletion of your personal information, subject to legal obligations
• Marketing Communications: You can opt-out of marketing emails at any time using the unsubscribe link
• Data Portability: You can request a copy of your data in a structured format

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how customers use our site
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, though this may affect site functionality.

8. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting Arbor Home Sales Store with your premium flooring needs and your personal information. We’re committed to protecting both with the highest standards of excellence.