Welcome to Arbor Home Sales Store! We’re dedicated to providing premium flooring solutions with a seamless shopping experience. Below, we’ve compiled answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at [email protected].

Product Information

What types of flooring do you offer?
We specialize in premium SMARTCORE flooring, designed for durability and easy installation. Our products are ideal for homeowners looking to transform their spaces with high-quality, stylish flooring options.
What makes your flooring products unique?
Our flooring features a stress-free installation process, premium materials, and a focus on luxury and affordability. We ensure that every product is carefully handled and delivered to your doorstep in perfect condition.

Shipping and Delivery

What shipping options are available?
We offer two shipping methods to suit your needs:
  • Standard Shipping: Uses DHL or FedEx with a fee of $12.95. Delivery occurs within 10-15 days after shipment, perfect for quicker projects.
  • Free Shipping: Available for orders over $50, using EMS. Delivery takes 15-25 days after shipment, making luxury flooring more accessible.
All orders are processed within 1-2 business days.
How long does delivery take?
After processing (1-2 days), delivery times vary:
  • Standard Shipping: 10-15 days after shipment.
  • Free Shipping: 15-25 days after shipment.
Please note that we serve customers worldwide, except for select remote areas in Asia and other locations. Our system will verify deliverability during checkout.
How can I track my order?
Once your order ships, we’ll email you a tracking number. You can use it to monitor your package’s journey from our warehouse in Pomona, California, to your doorstep.
Do you ship internationally?
Yes, we proudly offer global delivery services, excluding certain remote areas in Asia and other locations. Checkout will confirm if we can deliver to your address.

Returns and Refunds

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied, contact our customer service team at [email protected] for assistance with returns.
Are there any restrictions on returns?
Returns are accepted within 15 days of delivery, provided the product is in its original condition. Please reach out to us for specific details and instructions.

Payment and Account

What payment methods do you accept?
We support various payment options for your convenience, including Visa, MasterCard, JCB, and PayPal. All transactions are secure and processed efficiently.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account may allow for faster future purchases and order tracking.
Is my payment information secure?
Absolutely! We use trusted payment gateways to ensure your data is protected. For any issues, contact us at [email protected].

General Inquiries

Who is your target customer?
Our store caters to homeowners worldwide who value premium, easy-to-install flooring for transformation projects. We focus on delivering luxury with affordability, ideal for DIY enthusiasts and those seeking reliable global shipping.
What is the style of your website and store?
Arbor Home Sales Store features a clean, professional, and customer-focused design. We emphasize clarity in product details and shipping options, reflecting our commitment to a stress-free shopping experience.
How can I contact you for more help?
For any questions not covered here, email us at [email protected]. We’re here to ensure your flooring journey is smooth and enjoyable!

Thank you for choosing Arbor Home Sales Store for your flooring needs. We’re committed to bringing premium products right to your doorstep with care and efficiency.